Question 1

What is the processing time for orders?

Accepted Answer

Our processing time is typically 1-2 days. If it takes longer, we'll notify you via email.

Question 2

Who handles shipping for non-local orders?

Accepted Answer

We ship all non-local orders via UPS to ensure timely delivery.

Question 3

Who can I contact about damaged packages or an order error?

Accepted Answer

Please Email us with any questions, comments or concern at info@tribesixcandles.com(mailto:info@tribesixcandles.com?subject=info)

Question 4

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 5

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 6

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Some of the most frequently asked questions from our clients

Exclusive Services

We do offer birthday packaging upon request. Email us for more info @ tribesixwick@gmail.com

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